Refund Policy

This policy governs your purchase of SPYHIDE’s services (including subscriptions and remote tracker app) – the smartphone monitoring application. Please read it carefully before finishing your order as it sets out your rights in relation to your purchases, including important limitations and exclusions. Your placement of an order constitutes your agreement that your order is governed by this policy.
If you are not fully satisfied with your purchase of the software and services, you can get your money back upon the terms and conditions set forth below. However, we believe that most of refunds can be avoided if you get professional help from our experts.

Refund Conditions

Subject to this Refund Policy conditions, you may be eligible to receive a full refund within 3 days following the day of your purchase provided your reasons don’t contradict with the Refund Policy conditions.
No refund will be available after this refund period is over.
We do not issue refunds for simply changing your mind. If you experience technical issues with our software, we will work with you to resolve these issues in a timely manner. If these issues can’t be resolved, you’ll receive a refund if the software is proven defective. We reserve the right to refund an order and discontinue support and service if you are threatening us or we determine you are using the service for disallowed purposes.
No refunds will be issued to any customer who is either unable or unwilling to root devices via installing custom rooted roms. at the point of purchase, the customer agrees to this requirement.

No refunds will be issued to any customer who pay for subscription for wrong device(s) in customer’s account. We can only transfer subscription(s) between device(s) in customer’s account. For resolve this issue, customer must submit issue to our customer support team at info@spyhide.com.

If a customer purchases this software and does not have unrestricted access (including locks, passcodes, etc.) to the phone to be monitored, we are not liable for refunds due to this situation.
If a target phone user changes his carrier and this results in a partial or complete loss of internet connectivity, updates OS or restoring to factory settings and consequently incorrect SPYHIDE functioning, no refunds will be issued also.
Any customer who claims they made a purchase in error or submitted fraudulent information will forfeit their right to any refund and will be held liable for all charges for the transaction. Please be aware that once you enter a new subscription billing cycle, refunds will not be given for that new time period.
All refund requests must be submitted to our customer support team at info@spyhide.com.
For all orders that are placed on Dispute status, you have 10 days period to resolve the situation with our customer support team. If you fail to provide required information or feedback within time provided, the dispute will be cancelled and no refund will be possible thereafter.